Product warranty

Bose® Product Sales Conditions For Products Purchased in Europe Limited Warranty Policy and Conditions of Sale

Bose Corporation
The Mountain
Framingham, MA 01701

What is covered
All parts defective in material and workmanship. This limited warranty for Bose® products covers the functionality of the speakers or systems for their normal, intended use as specified in the Owner's Guide and does not cover a malfunction that has resulted from improper or unreasonable use or maintenance, accident, excess moisture, improper packing, lightning, power surges, or unauthorized tampering, alteration or modification while not under the control of Bose. Bose® speakers and systems are not designed to be used in every environment, so please review your Owner's Guide. This Limited Warranty is also excluded if the label bearing the serial number has been removed or defaced.

For how long
The Bose® Limited Warranty lasts two years from the purchase date for electronic products, home cinema and integrated systems, and powered speaker components, and five years for speaker components that are not self-powered (amplified). The 131® environmental speakers have a three year Limited Warranty. Powered component speakers have a two year Limited Warranty term for the electronics and five years for the speakers. The Headset X has a five year Limited Warranty, excluding the ear cushions, which have a two years Limited Warranty. Please see your Owner's Guide for details. For the Limited Warranty on professional products, please refer to your Owner's Guide.

What we will do
We will repair or replace any defective parts within a reasonable period of time and free of charge.

How you can obtain warranty service
1. You can ship the product to either a Bose® Service Agency or to Bose directly with a proof of purchase from an authorised dealer. Please:

  • Properly and carefully pack the product for shipping.
  • Label and ship the product to the appropriate Bose location. Click here to find the address of your country’s Bose.
  • Please contact Bose to get a return reference number. Place this number prominently on the outside of the carton. If you live in a member nation of the European Union, Norway, or Switzerland, a return reference number is not necessary.

2. You can return the product with proof of purchase from an authorised dealer to a Bose® Service Agency or directly to Bose. Proof of purchase is not required where it is excluded by statute.

Other Rights
THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS SUBJECT TO SPECIFIED CONDITIONS. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH APPLY TO THE PRODUCT YOU HAVE ACQUIRED. THESE LEGAL RIGHTS VARY FROM COUNTRY TO COUNTRY. SOME PLACES DO NOT ALLOW THE EXCLUSION, RESTRICTION OR MODIFICATION OF CERTAIN IMPLIED RIGHTS OR THEIR EFFECT. IN THOSE SITUATIONS THIS LIMITED WARRANTY WILL ONLY APPLY TO THE EXTENT THAT THE APPLICABLE LAW ALLOWS. OTHER LAWS PROVIDE YOU WITH A STATUTORY CLAIM AGAINST THE SELLER.

The laws of your state or country may provide you with legal claims against the seller or manufacturer of this product. The Limited Warranty does not affect those rights. 

Remedies
The provisions of this limited warranty are in lieu of any other warranties or conditions, except those provided by law. This Limited Warranty does not affect any legal rights provided to you by law and does not preclude any legal remedy you may have under the law.

This Limited Warranty is fully transferable provided that the current owner furnishes the original proof of purchase from an authorised Bose® dealer.

In countries where liability limits are not precluded by statute, the maximum liability of Bose shall not exceed the actual purchase price paid by you for the product. In countries where limitations on liability are precluded by law, Bose shall be liable for no more than the direct damages for bodily injury, and/or real or personal property arising from the negligence of Bose.

Where not prohibited by law, Bose shall not be liable for special, incidental, consequential or indirect damages. Some places do not allow limitations on the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.