Be sure the system turns on. Try turning on the system using the control panel. If the control panel does not work, see My system will not turn on
Remote troubleshooting
Applies to:
My remote is not working.
Install new batteries in the remote. Make sure the batteries, including those recently installed, match the polarity markings inside the battery compartment. Do not use rechargeable batteries. Rechargeable batteries may not charge fully after extended use and some may have a lower voltage output
Perform a control console reset.
Turn the control console off
on the control console, press and hold power for five seconds. the red led will turn off
Power
release the power button and retest the system
Reassociate the remote with the system. The media centre and remote must match for proper operation. For information on reassociating the system and remote, see Pairing the remote control with the console
There's a "No signal" message displayed on my remote. What should I do?
If the display on the remote control shows "No Signal," try Pairing the remote control with the console and Resetting the control console to resolve this issue