If your product appears to be receiving power but won't power on as expected:
If the LED indicator light on your product is solid red or flashing red, please try the following:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If you product unexpectedly produces static, crackling or white noise, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.
If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:
If the Bluetooth connection between your system and a connected device (i.e. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:
If a remote other than your Bose remote is unexpectedly controlling your system, try the following:
If your remote control works but some of the buttons on it do not control your system as expected, try the following:
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:
If you have difficulty plugging in an optical cable to the optical digital audio jack on your system, try the following: