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Cannot pair speaker with Bluetooth® device

Try these steps:

Make sure your speaker is in discoverable mode. Press the Bluetooth® button until the speaker's Bluetooth® indicator starts flashing blue

Make sure Bluetooth® is turned ON on your device. This is typically done in the settings menu of the device

Open your device's Bluetooth® settings menu and make sure “Bose SoundLink” is selected as the paired device. If you don't see the SoundLink® speaker on your device, choose "search" or "scan" from the device's Bluetooth® menu

Try moving your device closer to the speaker. Bluetooth® range is about 9 metres. Range is reduced when interference is present, like walls or multiple Bluetooth® devices in the same area 

If possible, turn off all other nearby Bluetooth® devices or disable their Bluetooth® functionality

Make sure your Bluetooth® device supports the A2DP (stereo Bluetooth®) profile for music playback. If you're not sure, check the owner's guide of your device

When connecting to a computer, make sure you select the SoundLink® speaker as the sound output device from the sound settings menu of the computer (refer to the computer manufacturer for more information). You may need to play a song or close and reopen the music playback application to finalise the connection

Reset the device you are trying to pair. This is typically done by rebooting/restarting it or removing the battery and/or power cable for one minute

Reset the speaker by turning it on and then holding the power button for 10 seconds until it turns off. 

A factory reset clears the speaker's language setting and its paired mobile device memory, returning the speaker to original factory settings. Once reset, turn the speaker on and try again to pair the device

Check for and install any software updates for your SoundLink® speaker at global.Bose.com/support

Try pairing another device. If the other device works, there may be an issue with the first device

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