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Difficulty using the Bose SoundTouch Control Skill for Amazon Alexa

Applies to:


With the Bose SoundTouch Control Skill, Alexa can control playback, volume and power on your SoundTouch systems, as well as provide help with commands and information about what’s playing.

Note: The Bose SoundTouch Control Skill for Amazon Alexa is only available for accounts with a language setting of US English. Other languages are not supported. Amazon Alexa isn’t available in all languages and countries.

If you have difficulty with Alexa responding to a SoundTouch command:

Make sure you say “Ask Bose” before any command meant for your Bose product. For example, instead of saying, “Alexa, turn up the volume”, say “Alexa, ask Bose to turn up the volume”

Try phrasing the command differently. Alexa can interpret phrases many ways, so try saying the command another way

If Alexa can’t find your system:

  • Play something on that system without using Alexa (i.e. play something using the system buttons—for applicable systems—or using the SoundTouch app). This can help re-establish a connection
  • Reset the system by disconnecting its power cable for 1 minute (for SoundTouch Portable, reset the system by holding the aux button for about 15 seconds until the display doesn’t show anything)
  • Reset the Alexa device by disconnecting its power cable for 1 minute

Use typical room names for your SoundTouch systems to help Alexa find them (i.e. Use “Office”, “Bedroom” or “Den” instead of “John’s Office”, “Bedroom3” or “ST300 Den”). Similarly, use typical spacing in names (i.e. “Master bedroom” instead of “Masterbedroom”). Try to avoid special characters or numbers in system names

To rename a SoundTouch system, open the SoundTouch app and select Menu (≡) > Settings > Speaker Settings > [system name], then tap or click the “Speaker Name” field to edit the name

To control a music service, you will need to enable the Bose Skill in the Amazon Alexa app. This Skill supports Amazon Music, Pandora, TuneIn, SiriusXM and iHeartRadio

To use one of these services, add one or more of them to the Alexa app by going to Menu > Settings > Music & Media. Once added, just ask Alexa to control your SoundTouch system. Make sure you use the name you gave your system in the SoundTouch app. For example, if you named your system “Kitchen”, say, “Alexa, play some jazz in the Kitchen”.

You can also ask Alexa for help with the type of SoundTouch commands you can say. To get help, say “Alexa, ask Bose for help”.

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