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Difficulty controlling your system with the Google Assistant

Note: The Google Assistant isn’t available in all languages and countries.

If you have difficulty using voice commands with the Google Assistant, try the following:

Make sure that your voice assistant has been set up. For more information, see Using the Google Assistant with Bose smart products

If there is excessive noise in the room (e.g. multiple people talking or loud music playing), your product might not hear you. Try reducing the noise in the room, talking louder or speaking closer to the product

Try phrasing the command differently. The Google Assistant can interpret phrases in many ways, so try saying the command another way

If you are trying to control a music service, check that the service has been added to the Bose Music app as well as the Google Assistant app by going to Settings > Linked Media Accounts. (Note: Not all music services can be started with a voice request.)

Make sure that the product you are trying to control is linked to your account. Open the Bose Music app, go to My Bose > My Account > Manage Speakers and make sure that the product you are trying to control appears. If not, add it to your account

Reset your Bose product by disconnecting its power cable for 30 seconds

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