Free delivery for orders of 45 EUR or more, and free return delivery.

Headphones don’t turn on

  • Be sure the headset is powered on. Press the power/Bluetooth® button until it glows green, yellow or red (to indicate the current battery charge level)
Battery Indicator ActivityBattery Status
GreenMedium to full charge
AmberLow charge
Blinking redNeeds charge
  • If the battery indicator is blinking red, charge the headphones.  
    Note: The headphones do not play while charging 
  • Use this product only with an agency-approved power supply that meets local regulatory requirements (for example: UL, CSA, VDE, CCC)

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Submit
Thanks, we appreciate the additional feedback you’ve provided