A reset may help to correct minor processor errors—much like rebooting a computer. User settings are not lost during this reset.
Unplug the speaker from power, then turn it on using battery power
Press and hold the multi-function button for up to 10 seconds until the product lights glow and then release the button
A factory reset clears paired mobile devices, language settings and user settings from your speaker and returns it to the original factory settings.
Turn the speaker on
Press and hold the Power button for 10 seconds, until the Bluetooth® indicator glows Blue, and you hear a voice prompt to select a language