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Speaker does not connect with mobile device

Here are a few suggestions if your speaker does not connect to your mobile device.

On your device, turn off Bluetooth, and then turn it back on

Delete your speaker from your device's Bluetooth list and try connecting it again

Clear the speaker's pairing list by holding the Multi-function button for 10 seconds and deleting the speaker from your device's Bluetooth list. Reconnect the speaker to the device

Reset your speaker to the factory settings by holding the Multi-function button and Volume down (-) button simultaneously for 10 seconds, the Bluetooth indicator will glow blue and you should hear a voice prompt to select a language. Reconnect your speaker to your device

Try connecting a different device

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