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Battery light remains red while charging
If the battery status indicator light on your product always glows red and does not change color after it has been charging for a while, try the following:
Check for and install any available product updates.
For more information, visit Owners.Bose.com/BT2.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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