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Bose Connect app does not detect product
If you open the Bose Connect app on your iOS or Android device but your Bose Bluetooth® product is not found or does not appear in the app, try the following:
Check that you are using the Bose Connect app.
There are several Bose apps designed for different products. Your product works with the Bose Connect app 
. For more info, see Download the Bose Connect app for compatible products.
. For more info, see Download the Bose Connect app for compatible products.Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
Allow the permissions requested by the Bose Connect app.
When you first open the app, it asks for some permissions. These let the app find and control your product. If you already declined these, uninstall and reinstall the app. Then, when you open the app, allow the requested permissions when prompted.
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.
Clear the headset memory of previously-connected Bluetooth® devices.
- Power on your headset.
- Press the Bluetooth button to enable Bluetooth: The Bluetooth light begins flashing.
- Press and hold both the Bluetooth and Bluetooth – buttons (on the right side of the control module) for 7 seconds.
Once cleared, your product is ready to connect a new device.
Be sure the Bose app is up-to-date.
If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store, search for the app and select it. If an update is available, install it.
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