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Difficulty using Party or Stereo modes
If you have trouble using Party Mode (playing two speakers in unison) or Stereo Mode (playing two speakers as a left/right stereo pair), try the following:
Use the Bose Connect app to pair speakers.
While Party and Stereo modes are available via the Bose Connect app or via the product buttons, the app has a user-friendly visual interface and also lets you to connect different model product (e.g. a SoundLink Revolve and a SoundLink Micro). For more info, see Enabling or disabling Party or Stereo mode.
Make sure only one speaker is connected to your Bluetooth device.
Stereo and Party mode will not work if the other speaker you want to use is connected to another Bluetooth device.
Try moving the products and Bluetooth device closer together.
In Party/Stereo mode, the Bluetooth device connects to the first product, then the first product connects to the second product. To prevent the products or device from disconnecting, keep them with Bluetooth range, which is about 33 feet (10 meter). This range, however, can be reduced by interference, like walls, metal, doors or other Bluetooth devices in the area. Check if the issue is resolved when your Bluetooth device and products are in close proximity.
Check the software version.
The software needs to be up-to-date and the same for both speakers when using party and stereo modes. If there is a mismatch of two speakers running on different firmware versions, it can result in difficulty connecting.
Check for and install any available product updates.
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
If using two of the same speakers, name them differently in the Bose Connect app.
When connecting two same-model speakers, give them different names to help distinguish between the two. For more info, see Renaming a product.
On the Bluetooth device, remove all items for Bose products from the Bluetooth menu. Then, try reconnecting.
In the Bluetooth menu of your Bluetooth device, you will see a list of previously connected Bluetooth products. Your Bose product may appear in the list one or more times (meaning it may be listed again as "LE-"). Select each item for the product, and then select Forget, Unpair, Delete, or a similar option to remove it. After that, please try to reconnect. For more information, please refer to Connecting Bluetooth Devices.
Clear your Bose product memory of previously-connected Bluetooth devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
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