Display frozen

The battery may not be properly attached or there could be an issue interacting with the battery. Remove and reattach the battery to re-establish a connection. For more information, see Replacing the battery in your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service