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3·2·1® home entertainment system

Sold from 1970 – 2006

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Black and white video from a connected video device

If a video device (i.e. cable box, Blu-ray player, game system, etc.) that is connected to your system does not appear as expected on your TV, try the following:

Check if the issue is only with devices connected to your system.

Try playing a DVD on the disc player built-in to your system. If the same issue occurs, see Black and white video when playing DVD on internal player.

Check the connections between the connected device and your system.

Be sure all cables connecting the device to your system are correct, secure and undamaged. (Note: If you are using the Video IN and Video OUT jacks on your system, the same type of cable must be used for both the in and out connections.)

Replace the video cable used to connect your product.

Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.

Connect the video output of the source directly to the TV.

If the issue still exists, the problem is with the connected source, the TV or the cable being used.

Reset your media center.

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.

Your media center may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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