NEW PRODUCTS ARE HERE! CHECK THEM OUT.
Stores Cart

3·2·1® home entertainment system

Sold from 1970 – 2006

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Certain DVDs will not play

If you find that only certain DVDs will not play on you system, try the following:

Determine if only certain DVDs do not play.

Try a variety of new and old DVDs in the system. If all DVDs do not play, see All DVDs will not play
If only home-made discs do not play, see Home-made DVDs will not play

Be sure the disc is inserted with the label facing up.

Place the disc in your system with labelled side of the disc facing upward. If there is no label, try both sides.

Check for scratches, fingerprints or other physical damage.

The disc may be scratched or damaged which may prevent it from playing properly.

Be sure your system supports the type of disc you are trying to play.

If the issue is with certain types of discs, check that your system supports that type of disc. For more info, see Disc compatibility charts.

Be sure the region code of the DVD discs being played match the system's region code.

If the DVD region code of the disc is different than the system, the disc will not play. The DVD region code is located on the back of the DVD packaging. Look for one of these logos:



DVD players and discs produced by major manufacturers are coded to one of six regions. The list below indicates countries by region code number.
  1. Canada and United States
  2. European countries, United Kindgom, Japan, and United Arab Emirates
  3. Hong Kong, Phillipines, Singapore, and Taiwan
  4. Australia, New Zealand, Mexico, Central and South American countries
  5. India
  6. Mainland China

Check if the disc works in a different disc player.

If available, try playing the disc in a different disc player. If the same issue occurs, the issue is with the disc.

Reset your media center.

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.

Your media center may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Was this article helpful?
Submit
Thank you for your feedback!