Back to article
3352
System pauses randomly when playing discs
If you system seems to do things on its own without your input (i.e. turning on/off, changing volume or sources), it might be receiving commands unintentionally from a nearby device or remote control. To resolve this, try the following:
Check for scratches, fingerprints or other physical damage.
The disc may be scratched or damaged which may prevent it from playing properly.
Remove the batteries from nearby remotes.
A nearby remote might be malfunctioning (i.e. a jammed button). Remove the batteries from other remotes in the area and check if the issue is resolved.
Reset your media center.
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.
Check for sources of interference.
Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Was this article helpful?
Thank you for your feedback!