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SoundDock® digital music system

Sold from 2004 – 2013

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No audio from product

If your product seems to be set up properly but does not produce sound, try the following:

Make sure the iPod or iPhone is firmly seated in its dock.

To produce audio and charge, the iPod or iPhone must be securely seated in the dock. Remove it and reseat it in the dock to ensure a secure connection. Some models will make a confirmation tone indicating that it has been docked properly.

Be sure the iPod is firmly seated in its dock.

To play audio, recharge and maintain full functionality, the iPod must be securely seated in the dock.

Check the volume level of the Bose system.

Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.

Be sure the power supply is connected properly.

If the power supply is connected upside down or sideways, the system will make a thumping noise or not play. However, an incorrect connection will not damage the wire. For more information on connecting the power cord, see Connecting to power

Try a different iPod/iPhone.

If available, connect another iPod/iPhone to the dock to determine if the issue is related to the first iPod/iPhone.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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