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Intermittent audio from product
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
Try playing different types of media.
Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Disconnect and reconnect the USB cable at both ends.
Re-establish a connection to the computer by disconnecting and securely reconnecting the USB cable between the computer and your product.
If there other other USB devices connected to your computer, disconnect them to determine if they are interfering.
With the exception of a mouse and keyboard, disconnect any other USB devices that are also plugged into the computer. If the issue is resolved, reconnect each USB device one-by-one to determine which is interfering.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Replace the cables used to connect your product
Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.
Check if the problem only occurs when data / files are being processed on the computer.
Audio from the computer might cut in and out or sound distorted if a large amount of data or files is being opened or transferred on the computer. This can happen if the computer is prioritizing its resources for the data rather than audio. Try closing other computer programs or processes to determine if the issue stops when a certain one is closed.
Your system may need service.
If the steps provided do not resolve your issue, your system may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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