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Intermittent audio from product
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Reset your system.
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.
Replace the cables used to connect your product
Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.
Check if High Speed HDMI cables are connecting your equipment.
HDMI High Speed cables are recommended for best performance with the TV and devices connected to your system. The HDMI cable included with your system is a High Speed HDMI cable.
Look at the lights on the system to determine if the speaker array and Acoustimass module are staying connected.
If the speaker array and Acoustimass module do not consistently remain paired, see Difficulty connecting the bass module.
If the issue occurs with a certain source, select it below for more help.
Built-in AM/FM radio
TV
Cable/satellite box
Another device (i.e. Blu-ray player, game system, tablet, etc.)
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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