Intermittent audio from product

With multipoint functionality, a second connected Bluetooth device could possibly receive a text/email notification and try to broadcast audio to your product. This could interrupt the preferred Bluetooth audio stream causing a loss of sound.

To eliminate any interruptions, we recommend turning off Bluetooth on your secondary device connected to your Bose product to prevent an unexpected loss of sound. Re-enable Bluetooth on that device when sound from it is desired.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.

In the Bluetooth menu of your Bluetooth device, you will see a list of previously connected Bluetooth products. Your Bose product may appear in the list one or more times (meaning it may be listed again as "LE-"). Select each item for the product, and then select Forget, Unpair, Delete, or a similar option to remove it. After that, please try to reconnect. For more information, please refer to Connecting Bluetooth Devices.

This range can be reduced by obstacles (e.g. walls, doors, appliances, other wireless devices, etc.). Try moving the device and product closer together.

Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service