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Wave® music system IV

Sold from 2019 – present

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Intermittent audio from product

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

Clear your Bose product memory of previously-connected Bluetooth devices.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.

On the Bluetooth device, remove all items for Bose products from the Bluetooth menu. Then, try reconnecting.

In the Bluetooth menu of your Bluetooth device, you will see a list of previously connected Bluetooth products. Your Bose product may appear in the list one or more times (meaning it may be listed again as "LE-"). Select each item for the product, and then select Forget, Unpair, Delete, or a similar option to remove it. After that, please try to reconnect. For more information, please refer to Connecting Bluetooth Devices.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Replace the cables used to connect your product.

Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.

Try connecting a different Bluetooth device.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.

If the issue occurs with a certain source, select it below for more help.

Built-in AM/FM radio

Built-in disc player

A device plugged in to the auxiliary input

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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