Poor sound quality from product

If you have a multi-point connection, the secondary device could interrupt the audio stream on the primary device causing crackling, distortion or even pauses in audio.

1. In the Bose App , on the product main screen, tap Bluetooth Source.
   
2. Toggle the Multi-point Connection on and off. 
   

If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.

If the audio is distorted while in loud environments such as construction zones or during take off on an airplane, see Crackling sound heard in noisy environments.

Be sure the bass and treble adjustments are not set too high or too low for your preferences. For more info, see Using the Equalizer settings.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

The EQ settings of your Bluetooth device can affect sound. On the device, try setting the EQ to "off" or "flat" and disabling any other sound playback adjustments (i.e. loudness, compression, reverb, etc.). These settings are commonly found in the device's audio settings or in the settings of the app being used to play audio.

If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.

If the plug or any part of the cable for your headphones is damaged, you can replace the cable.

Notifications and other Bluetooth communications from a second connected device may interrupt or interfere with your listening experience from your primary device. To prevent this from happening, you can turn off the Multi-point Connection function so that only one device connects to your headphones or earbuds.

1. In the Bose app , select you headphones or earbuds.
2. Tap on the Settings icon in the upper-right corner, then select Bluetooth Connections.
   
    
3. If the setting is enabled, as shown above, tap on the toggle switch to move the switch to the left which will disable the function.

When the Multi-point Connection function is disabled, you will only be able to connect to one device at a time. If you want to connect to two devices simultaneously, re-enable the Multi-point Connection function.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service