Voice Assistant Not Working

Microsoft Teams button functions

• Press the Microsoft Teams button to bring the Teams application into focus on a Windows PC or to open the Microsoft Teams app on a Mac
• Press the Microsoft Teams button whenever you receive a Microsoft Teams notification, and you’ll be brought to the appropriate section of the app

These features only work when connected to the Bose USB Link. When disconnected, the button does not have any functionality. However, this can be changed in the Bose Music app settings. 

Activating and Controlling Voice Assistant

1. Make sure you’re connected to the Bose USB link, and then open the Bose Music app.  
2. Select your headphones from the "My Bose" page
3. Tap "Settings" (the gear icon in the upper right-hand corner)
4. Scroll down to “Accessories” and select “Bose USB Link”
5. Select “Control Teams and Voice Assistant” 

Now whenever you’re connected to the Bose USB Link, this button will serve as a Teams button, and whenever you’re disconnected, you can press it to summon your mobile device’s voice assistant.

Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear its Bluetooth pairing list, then reconnect your device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.

The source device currently paired to your product may be causing the issue. Try pairing a different Bluetooth source to see if the issue is isolated to that device.