By continuing to use this site, you accept our use of cookies and other online technology to send you targeted advertisements, for social media, for data analytics and to better understand your use of our website. Click here for more information on the types of cookies we use and how to change your cookie settings.

 
Start the party early. Discover our bestselling products. SHOP.

QUICK LINKS

Bose QuietComfort Earbuds Bose Sleepbuds™ II Bose Noise Cancelling Headphones 700 Bose Frames Bose Sport Earbuds

Suggestions

Top results

Related content

Cancel
Stores
Stores

SoundSport Free wireless headphones

Sold from 2017 – 2022

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

One earbud won't connect or power on

If one earbud is not connecting to a Bluetooth device or powering on, try the following:

If only using one earbud, make sure to use the right earbud.

  • The right earbud is the "primary" or main earbud; it controls the left earbud by relaying audio from the source device.  If you place the right earbud in the case by itself with audio streaming and close the case, audio will stop, and the earbuds will turn off
  • The right earbud also has the microphone for phone calls. Make sure you use the right earbud for phone calls 

Check for and install any available product updates.

Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.

Press the button on the left earbud to be sure it is awake.

In case the left earbud is not powered on, press the button on it. The light on the earbud should glow when it powers on, then it will automatically try to connect to the right earbud.

Check if the battery is charged.

Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.

Reboot the Bluetooth device.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

Clear your Bose product memory of previously-connected Bluetooth devices.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.

On the Bluetooth device, remove all items for Bose products from the Bluetooth menu. Then, try reconnecting.

In the Bluetooth menu of your Bluetooth device, you will see a list of previously connected Bluetooth products. Your Bose product may appear in the list one or more times (meaning it may be listed again as "LE-"). Select each item for the product, and then select Forget, Unpair, Delete, or a similar option to remove it. After that, please try to reconnect. For more information, please refer to Connecting Bluetooth Devices.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Was this article helpful?
Yes No
Submit
Thank you for your feedback!