Microphone picks up sound intermittently

Both earbuds should be free of obstructions. There are several microphones located inside the earbuds, not the inline remote.

1. Two mics in the left ear bud for noise cancellation
2. Four mics in the right ear bud; Two for noise cancellation and two for phone calls

The Bluetooth® antenna is located on the right side of the neckband underneath the Bose logo. Having the Bluetooth device in a back pocket, bag or a backpack could cause loss of connection.



Please Note: The human body can act as a source of interference for Bluetooth and radio signals. Bluetooth sources positioned immediately next to a person (in a pocket, for example) may result in intermittent or loss of connection. For best results have the Bluetooth source closer to the product (i.e. in a front pocket) to reduce the potential for “body-block” interference.

Since there are fewer boundaries and reflective surfaces outdoors, Bluetooth® signal might not reach as far. Check if the product functions better indoors to determine if the environment is the issue.

Wind noise may enter the microphone capsule and render other audio unintelligible. Moving away from this area may allow for clear audio reproduction

Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.

Some wireless devices can cause interference with a Bluetooth signal. If there are other wireless devices nearby (i.e., 2.4 GHz router or cordless phone, wireless speaker adapters, home security motion sensors, fluorescent lights, microwaves, etc.), disconnect one at a time and check if the issue improves. If so, consider relocating your product or the device.

A weak connection to the cell service could cause poor audio quality while on a call. Try the call again when the reception improves.

Try placing another call—preferably to another number—to determine if the issue occurs all the time or only with certain people, which could result from poor reception with the phone service or device you call.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service