QuietComfort® 25 Acoustic Noise Cancelling™ headphones – Samsung and Android™ devices
Sold from 2015 – 2018
Back to article
3344
No power
If your product is connected to power but does not appear to be receiving power, try the following:
Be sure the headset is powered on.
Turn the power switch to the on position, indicated by the solid green glowing LED.
Note: When the power is off (indicated by a red dot), the headset will still provide audio.
Note: When the power is off (indicated by a red dot), the headset will still provide audio.
Check the battery installation.
Match the "+" and "-" polarity symbols on the batteries to the markings inside the battery compartment
Check the condition of the battery compartment and contacts.
- Use compressed air to blow any dust or debris out of the battery compartment
- Be sure the spring on the battery door is not mis-shapen and that it is making contact with the battery
- Use rubbing alcohol on a cotton swab to clean both battery contacts; one is in the compartment; one is the spring on the door. Let the product air dry before use
Replace the battery.
For more info, see Replacing the battery in your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Was this article helpful?
Thank you for your feedback!