Bluetooth® disconnects from paired device

On the control module, make sure the audio mode selector is in the MUTE or MIX position, and the Bluetooth indicator is flashing blue. If not is not flashing blue, press the Bluetooth button once.

If the power LED is red, the batteries in the control module are low. When the power LED is flashing red, Bluetooth® functionality is disabled to conserve battery power.

Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.

Bluetooth® has a range of about 33 feet (10 m), which can be reduced by interference from nearby RF-emitting devices. If range is dramatically reduced, try using the two devices together in another environment or pair the headset to a different Bluetooth phone to determine if the environment or phone is the issue.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

For more info, see Clearing the product memory of paired Bluetooth devices. Once cleared, reconnect and try again. For more information, see Connecting a Bluetooth device.

Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear it, then create a new memory by re-pairing your Bluetooth devices. For more info, see Clearing the product memory of paired Bluetooth devices.

In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, including any duplicate listings labeled LE (Low Energy), then reconnect it to the device. For more information, see Connecting a Bluetooth device.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.

Try another Bluetooth device to determine if the issue is related to the first device or its settings.

If the steps provided do not resolve your issue, the Down Cable may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service