If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:
When connected to a computer running the Mac OS X operating system, computer system alert and alarm sounds will play through the connected Bose speakers. If these system sounds are too loud or too quiet compared to other media you are listening to from the computer, try the following:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:
Your computer may show this message if there is an issue communicating with the Bose system that is connected by USB to the computer. To resolve this, try the following:
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:
If your product appears to be receiving power but won't power on as expected:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following: