If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If your product produces unexpected ticking, clicking or popping noises when turning on, try the following:
If you experience high-pitched noise or a squealing sound from your system, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If the sound from your connected instrument or audio source cuts in and out, plays inconsistently, choppy-sounding, or if there's no audio at all, try the following
If you are experiencing a loud hum or feedback when using the insert mode, please see the following steps:
If you are connected to the Bose speaker, playing or streaming music, and there is no audio, please try the following:
If you are experiencing intermittent or no audio from a source connected to a wireless transmitter, try the following:
If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.
If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:
If the Bluetooth connection between your system and a connected device (i.e. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
If you are connected to the Bose speaker, playing or streaming music, and there is no audio, please try the following:
Troubleshooting steps if you are having issues connecting the wireless transmitter to the system.
If your product appears to be receiving power but won't power on as expected:
If your product produces unexpected ticking, clicking or popping noises when turning on, try the following:
If the LED indicator light on your product is solid red or flashing red, please try the following:
If you are unable to turn on your product while it is unplugged and using only battery power, try the following:
If the product turns off or shutsdown in high temperature environments, try the following:
If you are having power issues with the wireless transmitter, try these steps:
If you cannot start or complete an update on a Bose product or app, try the following:
If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:
If the battery charge level drains at a faster rate than expected, try the following:
If your wireless transmitter is not charging, try these steps:
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
If the display on your product shows text that looks wrong or is not understandable, try the following:
Troubleshooting steps if your channel display is too dim.
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following: